Complaints management
As a DIN EN ISO/IEC 17025 accredited testing laboratory, we attach great importance to transparency, objectivity and customer satisfaction. If you have cause for complaint - be it in relation to the quality of our testing services, communication or organisational processes - we offer you a structured and comprehensible procedure for submitting and processing your complaint.
Please send your complaint, stating your name, contact details and a brief description of your concern, to:
Our Procedure:
Your complaint will be treated confidentially and processed independently of any specialised personnel involved.
You will receive a confirmation of receipt upon receipt.
Processing is carried out by qualified personnel in accordance with a defined internal procedure.
You will receive factual feedback on the result of the review and any measures taken.
Our aim is to learn from every piece of feedback and to continuously improve our services.
